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Membership Agreement
A Discount Loyalty Program — Not Insurance, a Warranty, or a Service Contract
Joining online? Ticking the agreement box on the sign-up form is your electronic signature. It is recorded with the date and time, and we email you a copy of this agreement with your member details.
Membership fee
$21.99 per month
Term
Month-to-month, no minimum
From day one
Priority scheduling and 10% off every repair
After four months
Up to 3 free service calls a year
This Membership Agreement (“Agreement”) is entered into between Wrench Box LLC, a Florida limited liability company doing business as Wrench Box Appliance Repair (“Company”), and the individual enrolling as a member (“Member”). By enrolling in the Priority Care Loyalty Membership Program (“Program”) and providing payment authorization, the Member agrees to the terms below.
1. Nature of the Program
The Program is a voluntary customer loyalty and discount membership. It rewards enrolled Members with a waived service call fee, a discount on repairs, and priority scheduling, as described in Section 3.
The “Member” is the individual who signs this Agreement and is financially responsible for the membership fee, regardless of who occupies or resides at the service address. If this Agreement is signed by a property manager, landlord, or other representative on behalf of a property owner, that signer — not any tenant or occupant of the unit — is the Member for purposes of billing, cancellation, and all other obligations under this Agreement, unless the parties agree otherwise in writing.
THIS AGREEMENT IS NOT AN INSURANCE POLICY, HOME WARRANTY, EXTENDED WARRANTY, SERVICE WARRANTY, OR MAINTENANCE SERVICE CONTRACT AS DEFINED UNDER FLORIDA LAW (INCLUDING CHAPTER 634, FLORIDA STATUTES). THE COMPANY DOES NOT INDEMNIFY, REIMBURSE, OR PAY THE MEMBER FOR THE COST OF ANY REPAIR, REPLACEMENT, OR PART, AND DOES NOT GUARANTEE THAT ANY APPLIANCE CAN OR WILL BE REPAIRED. THIS AGREEMENT DOES NOT COVER, AND THE COMPANY DOES NOT PAY FOR, THE COST OF ANY APPLIANCE INSTALLATION. THIS AGREEMENT DOES NOT EXTEND OR REPLACE ANY MANUFACTURER’S WARRANTY.
Consistent with the exemption set forth in Section 634.401(13)(a), Florida Statutes, this Agreement (i) does not have a fixed term of one year or more and may be cancelled by the Member at any time as described in Section 7, (ii) contains no provision for indemnification of the Member for any repair, replacement, or maintenance cost, and (iii) does not provide a discount to the Member on any combination of parts and labor in excess of twenty percent (20%) during the effective period of this Agreement.
2. Membership Term and Fee
- Membership Fee: $21.99 per month, billed automatically to the payment method on file.
- Term: Month-to-month. This Agreement has no minimum term and does not automatically renew into any fixed multi-year period.
- Membership remains active only while payments are current, subject to Section 6 (Payment) and Section 8 (Cancellation).
By signing below, the Member authorizes the Company to charge the membership fee stated above to the payment method on file automatically each month until the Member cancels under Section 7. This authorization remains in effect until the Member provides notice of cancellation.
3. Membership Benefits
While the membership remains active and in good standing, the Member is entitled to the following benefits.
Membership benefits accrue on a cumulative basis. Priority Scheduling and the Repair Discount, as set forth in Sections 3(A) and 3(C), are available to the Member immediately upon enrollment and shall continue for as long as the membership remains active and in good standing. The Waived Service Call Fee described in Section 3(B) is subject to an additional eligibility requirement and shall not become available to the Member until the Member has maintained active, continuous membership for four (4) consecutive months.
A. Priority Scheduling
Members receive priority scheduling status for service appointments whenever appointments are available. Priority scheduling reflects the order in which appointment requests are worked and does not guarantee same-day, next-day, or emergency service, which remains subject to technician availability.
B. Waived Service Call Fee
Once the Member has maintained active, continuous membership for four (4) consecutive months, the Company will waive its standard trip/service call fee for up to three (3) residential visits at the service address on file during each twelve (12)-month period of active, continuous membership, measured from the Member’s enrollment date (each, a “Membership Year”). The waived fee applies only to the trip and diagnostic call fee itself; it does not include parts, repair labor, installation, replacement, or any other charge. Unused waived visits do not carry over to a subsequent Membership Year, do not accumulate, and have no cash value.
C. Repair Discount
Members receive a ten percent (10%) discount off the total price of a repair performed at the Member’s service address, including both parts and labor. The discount does not apply to the trip/service call fee described in Section 3(B), to appliance replacement, or to any charge that is not part of the repair itself. This discount cannot be combined with any other coupon, promotion, or special pricing offer.
4. What This Membership Does Not Cover
This Program does not include, and the Company is not obligated to provide, any of the following as part of the membership fee:
- The cost of parts or replacement components
- Repair charges beyond the discount described in Section 3(C)
- Appliance replacement or the cost of a replacement appliance
- Appliance installation or removal
- Manufacturer warranty repairs, or any repair covered by an existing manufacturer or third-party warranty
- Damage caused by misuse, neglect, abuse, pests, flooding, fire, lightning, power surge, or other external causes
- Cosmetic damage or maintenance items not specifically listed in Section 3
5. No Warranty; No Indemnification
The Company makes no representation or guarantee that any appliance can be repaired. This Agreement does not extend, replace, or modify any manufacturer’s warranty. Any repair work the Company performs for a Member is covered only by the Company’s standard workmanship warranty applicable at the time that separate repair service is purchased, and is governed by the invoice or work order for that repair — not by this Agreement.
6. Payment; Suspension; Termination for Non-Payment
Membership fees are billed automatically each month to the payment method the Member provides. If a scheduled payment fails, the Company may suspend membership benefits until the account is brought current. If the account remains unpaid for more than thirty (30) days, the Company may terminate this Agreement. Suspension or termination for non-payment does not entitle the Member to a refund of fees already paid.
7. Member Cancellation
The Member may cancel this Agreement at any time, for any reason, with no cancellation fee or penalty, by providing notice to the Company using the same method offered at enrollment or by any of the contact methods listed in the Company’s then-current membership materials. Cancellation is effective at the end of the then-current monthly billing cycle. Membership benefits terminate upon cancellation, and any waived-fee visits or discounts not used before cancellation are forfeited and have no cash value. The Company may cancel a Member’s participation in the Program for fraud, abuse, repeated missed appointments without notice, unsafe working conditions, or non-payment.
8. Buyer's Right to Cancel — Home Solicitation Sales
If this Agreement is signed by the Member at their residence, or anywhere other than the Company’s regular place of business, Florida’s Home Solicitation Sale Act (Sections 501.021–.055, Florida Statutes) may give the Member an additional right to cancel this Agreement, for any reason, until midnight of the third business day after the date the Member signs it. To exercise this right, the Member need only deliver or mail a signed and dated notice of cancellation, or any other written statement indicating an intent to cancel, to the Company at the address on the signature page below.
BUYER'S RIGHT TO CANCEL
This is a home solicitation sale, and if you do not want the goods or services, you may cancel this agreement by mailing or delivering written notice to the seller in person, by telegram, or by mail, at the address given below. This notice must indicate that you do not want the membership and must be delivered or postmarked before midnight of the third business day after you sign this Agreement.
9. Transferability
This membership is valid only for the service address listed at enrollment. It may not be transferred to another address, property, or individual without the Company’s prior written approval.
10. Limitation of Liability
To the fullest extent permitted by Florida law, the Company’s liability under this Agreement is limited to the membership benefits described herein, and the Company is not responsible for indirect, incidental, or consequential damages arising from appliance failure or from services performed. Nothing in this Agreement limits or excludes the Company’s liability for damages resulting from the Company’s gross negligence or willful misconduct, or for any other liability that cannot lawfully be limited or excluded under Florida law.
11. Changes to Membership Terms
The Company may modify the membership fee or the benefits described in Section 3 by providing the Member at least thirty (30) days’ advance notice before the change takes effect. Continued payment of membership fees after that notice period constitutes acceptance of the modified terms; the Member may otherwise cancel under Section 7.
12. Governing Law; Venue; Entire Agreement
This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any legal action arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Orange County, Florida, and the Member and the Company each consent to the personal jurisdiction of those courts. This Agreement, together with the Company’s then-current Membership Rate Sheet, constitutes the entire agreement between the Member and the Company concerning the Priority Care Loyalty Membership Program and supersedes any prior oral or written representations about it.
13. Severability
If a court invalidates any part of this agreement, the rest remains in effect.
Company Contact
Wrench Box LLC d/b/a Wrench Box Appliance Repair
PO Box 126, Osteen, FL 32764
(321) 467-7577
Service@wrenchbox.co