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Terms of Service
The terms that apply when you book appliance repair work with Wrench Box.
Last updated: February 2026
Our Services
Wrench Box Appliance Repair provides diagnostic and repair services for residential and light commercial appliances within our Central Florida service area. Availability depends on location, scheduling and the nature of the appliance.
Appointments and Access
We provide an arrival window rather than an exact time. Someone aged 18 or over must be present to provide access, or you must arrange access with us in advance. If we cannot access the appliance at the agreed time, a call-out charge may apply.
Please ensure the appliance is reasonably accessible and the surrounding area is clear before we arrive.
Diagnostic Fee
A flat diagnostic fee applies to each service visit. This fee is waived in full when you approve the repair estimate. If you choose not to proceed with the repair, the diagnostic fee is payable and covers the technician’s time, testing and the written diagnosis, which is yours to keep and use as you wish.
Estimates and Approval
We provide an estimate before carrying out any repair work. No repair is performed and no repair charges are incurred without your approval. If additional faults are discovered during the repair, we will stop and seek your approval before continuing.
Estimates are based on the fault identified at the time of diagnosis. Concealed damage or additional faults may change the scope and cost, and we will always discuss that with you first.
Parts
Where a part must be ordered, we will confirm the part, the cost and the expected timescale before proceeding. Parts availability is outside our control and lead times may vary. Special-order parts may be non-returnable once ordered.
Warranty
Our labor is warrantied. Parts we supply carry the manufacturer’s warranty. Specific warranty terms are confirmed with you at the time the estimate is given and stated on your invoice.
The warranty does not cover: faults unrelated to the original repair; damage caused by misuse, accident, power surges, pest activity, improper installation or unauthorized work by others; normal wear; or pre-existing conditions disclosed at the time of repair.
Payment
Payment is due on completion of the work unless we have agreed otherwise in writing. We will confirm accepted payment methods at the time of booking.
Cancellation
Please give us as much notice as you reasonably can if you need to cancel or reschedule. Repeated missed appointments without notice may result in a charge.
Appliances We May Decline
We may decline to work on an appliance where it would be unsafe to do so, where the appliance has been modified in a way that compromises safety, where parts are no longer obtainable, or where the repair is not, in our professional judgment, economically sensible. In that case you will receive a written explanation.
Limitation of Liability
Our liability is limited to the cost of the services provided. We are not liable for indirect or consequential losses, including spoiled food, lost income or damage arising from an appliance failure, except where such liability cannot be excluded by law.
Membership
Membership is governed by the Membership Agreement, which you accept when you join. Membership is $21.99 per month, billed automatically, with no minimum term. Members receive priority scheduling and 10% off every repair, parts and labor, from the day they join. Once you have been a member for four consecutive months, you receive up to 3 free service calls, meaning no trip or diagnostic fee, in each membership year counted from your enrollment date. Unused free service calls do not carry over and have no cash value. Parts are not included in the membership. You may cancel at any time, and cancellation takes effect at the end of the current billing cycle. If anything here differs from the Membership Agreement, the Membership Agreement applies.
Governing Law
These terms are governed by the laws of the State of Florida.
Contact Us
Questions about these terms? Call (321) 467-7577 or email Service@wrenchbox.co.